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Florida Department of Children and Families
Florida Department of Children and Families
 
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Supplemental Nutrition Assistance Program (SNAP)

Stolen SNAP FAQ

    I had my SNAP benefits stolen before October 1, 2022, am I still eligible for reimbursement?

    No, only SNAP benefits stolen on or after October 1, 2022, are eligible for reimbursement.

    My SNAP case is closed now. Am I still eligible for reimbursement if my benefits were stolen when my case was open?
    Yes, you may still be eligible for reimbursement if the stolen benefits occurred on or after October 1, 2022. Individuals are required to submit a claim form for validation.
    How many times can I be reimbursed for stolen SNAP benefits?
    Reimbursement of SNAP stolen benefits will only be approved two times per federal fiscal year which occurs October 1 through September 30.
    How long will it take to review my claim once I submit a claim form?
    The Department has 10 business days from receipt of the claim form to validate the claim.
    How long do I have to submit a claim form?
    You have 90 calendar days from the date the stolen SNAP benefits occurred to submit a claim form.
    How will I know if my claim has been approved or denied?
    The Department will issue a “Notice of Stolen SNAP Benefits” by mail to your mailing address on file which will state the status of the claim.
    If my claim is approved, when will I receive my SNAP benefits back on my EBT card?
    The claim will be evaluated by the 10th business day after the form is submitted. If the claim is approved, benefits will be available for use the following day after the claim is validated.
    When will I receive my new EBT card?
    Upon receipt of the signed claim form, a new EBT card will be issued and should arrive within 710 days.
    I have not updated my address with the Department and believe my new EBT card will be sent to the incorrect address.
    The EBT card that was used fraudulently will be deactivated and a new EBT card will be mailed to the address listed on the claim form.
    I believe that I was reimbursed the incorrect amount of SNAP benefits.

    If you disagree with the reimbursed amount, you have the right to request a hearing. You can request a bearing by writing, calling the call center, or coming into a storefront within 90 calendar days from the date of the decision notice.

    For additional information on the appeal process, please visit: https://www.myflfamilies.com/about/additional-services-offices/office-inspector-general/appeal-hearings

    I think my claim was incorrectly denied.

    If you disagree with the decision, you have the right to request a hearing. You can request a hearing by writing, calling the call center, or coming into a storefront within 90 calendar days from the date of the decision notice.

    For additional information on the appeal process, please visit: https://www.myflfamilies.com/about/additional-services-offices/office-inspector-general/appeal-hearings

    What is a security code and why should I have one? Is it similar to a CVV?
    The security code is different than a CVV or your PIN number, this is an added layer of protection for your account. If you call the EBT call center, you will need your security code to change your PIN or to speak to a call center agent. The security code is specific to you and should be hard to guess – make it something unique ONLY YOU will know.
    Can I use the same PIN with my new EBT card?

    It is not recommended to use the same PIN or any common PIN such as 1234 or 2222. We also discourage the use of a PIN that is related to the client’s birthday, SSN, or other identifying information that can be easily accessed by someone other than the client.

    I had P-EBT benefits stolen. Am I still eligible for reimbursement?
    No, P-EBT benefits are not eligible for reimbursement.
    I had D-SNAP benefits stolen. Am I still eligible for reimbursement?
    Yes, if the D-SNAP benefits were stolen on or after October 1, 2022, submit a claim form for validation.
    I had TANF/Cash Assistance stolen. Am I still eligible for reimbursement?
    No, TANF/Cash Assistance is not eligible for reimbursement.

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