Report Stolen SNAP Benefits
If your Supplemental Nutrition Assistance Program (SNAP) benefits were stolen, you can take action to determine if you are eligible for reimbursement. Individuals who believe their benefits were stolen on or after October 1, 2022, will need to file a claim with the Department. To file a claim, download the claim form below or request one by emailing EBTFraud@myflfamilies.com. You have the option to submit the completed form by fax, email, or mail. Instructions for submission, including fax numbers and mailing addresses, can be found directly on the claim form linked below.
Please note that only SNAP benefits stolen on or after October 1, 2022, are eligible for reimbursement. If your SNAP benefit case is closed but the benefits were stolen when your case was open, you may still be eligible for reimbursement.
The Department will review your claim within 10 business days of receipt. If your claim is approved, the stolen benefits will be reimbursed, either the exact amount stolen or the equivalent of two months of SNAP benefits before the theft, whichever is less. Once your claim is validated, the benefits will be available for use on your Electronic Benefit Transfer card the following day.