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The Advisory Committee to DCF for the Deaf or Hard-of-Hearing was established to assist the Department with improving the delivery of services to Floridians who are deaf or hard of hearing. The Committee is comprised of professionals from the nonprofit and government sectors who work with or on behalf of deaf or hard-of-hearing persons in Florida. It is essential that the Department eliminate or reduce barriers these clients experience when seeking services through our programs.
Below is archived information relating to the US Health and Human Services (HHS) settlement agreement with DCF to improve services to clients who are Deaf or Hard-Of-Hearing
HHS Settlement Agreement
DCF entered into an agreement with US Health and Human Services (HHS) to improve services to clients who are Deaf or Hard-Of-Hearing on Jan. 26, 2010. Several items were included in the settlement agreement, including an action plan, revised policies and procedures for serving Deaf or Hard-of Hearing persons, customer grievance and complaint resolution policy and procedure, self-assessment plan and survey tool, advocate survey tool, customer communication template, customer feedback form, training plan and materials. The active period of the resolution agreement will be complete on Jan. 26, 2015.