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Description of Services

  • Employment Services
    Employment services are provided to assist eligible refugees/entrants in achieving economic self-sufficiency and effective resettlement through gainful employment. Services primarily target refugees in their first two years in the United States, but refugees remain eligible for up to 60 months. Employment services include pre-employment counseling and orientation, direct job preparation and placement, 90- and 180-day follow-up, On-the-Job Training (OJT), re-credentialing/recertification, and career laddering services for refugees with professional backgrounds.
  • Adult and Vocational Education
    Adult education services include English for Speakers of Other Languages (ESOL), Vocational Training, Vocational English for Speakers of Other Languages (VESOL), Adult Basic Education (ABE), and General Education Diploma (GED) preparation classes.
  • Employability Status Assistance (Legal) Services
    Services include assistance with obtaining Employment Authorization Documents (EAD), permanent residency applications, and other employment-related immigration status issues.
  • Child Care
    Child Care services are provided to children of eligible refugee/entrants who are enrolled in Refugee Services-funded employment and adult education services. Services are limited to 12 months.
  • Tiered Case Management
    A tiered provision of services that assesses, plans, evaluates, and facilitates case management services at increasing intensities in response to a vulnerable refugee or entrant client’s complex needs requiring greater levels of service coordination and intervention to effectively resettle.
  • Youth Services
    Tutoring, academic enrichment, and orientation services are provided to refugee youth to promote academic success and prevent school dropouts and juvenile delinquency. Services are available in Collier, Lee, Hillsborough, Miami-Dade, Broward, Orange, Duval, Palm Beach, Sarasota, and Pinellas Counties./li>
  • Eligibility Training
    Refugee Program eligibility training is provided to local contracted service providers to ensure proper determination of program eligibility for all refugee program services based on the most up-to-date federal eligibility requirements./li>
  • Interpreter Services
    Telephonic interpreter services and vital document translation services are provided to Refugee Services contracted providers, departmental programs, and local Community Based Organizations to increase service access to refugees, entrants, and other limited English proficient individuals.
  • Health Screenings
    Services are administered statewide to newly arrived refugees and entrants by the Department of Health, Refugee Health Services Office. Federally approved protocol for completing health screenings of refugees are followed and provided within 90 days of arriving to Florida. Health screenings include TB test(s), vaccinations, and vision and hearing screening.
  • Unaccompanied Refugee Minors (URM) Program
    Unaccompanied refugee minors are provided services equivalent to youth in foster care and services oriented toward the special needs of refugee youth (i.e. ESOL, cultural identity and adjustment, family tracing, and trauma treatment services).
  • Comprehensive Refugee Services (CRS)
    An integrated service delivery system that offers services that are essential to the promotion of a refugee/entrant families’ self-sufficiency, effective resettlement, and successful integration into the local community. Services offered may include but are not limited to employment, adult and vocational education, employability status assistance, youth, mentoring, tiered case management, and child care services.