Deaf and Hard-of-Hearing
HHS Settlement Agreement
DCF entered into an agreement with US Health and Human Services (HHS) to improve services to clients who are Deaf or Hard-Of-Hearing on Jan. 26, 2010. Several items were included in the settlement agreement, including an action plan, revised policies and procedures for serving Deaf or Hard-of Hearing persons, customer grievance and complaint resolution policy and procedure, self-assessment plan and survey tool, advocate survey tool, customer communication template, customer feedback form, training plan and materials. The active period of the resolution agreement will be complete on Jan. 26, 2015.