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Child Care

Frequently Asked Questions (FAQs)
Coronavirus disease (COVID-19)

May 20, 2020

For Providers

If you are currently closed/not operating, and as you are considering next steps - please see the resources shared by the Centers for Disease Control and Prevention (Espanol).

Also, remember to notify your local licensing office upon re-opening.


Please see recent Department of Children and Families guidance for child care providers (Español).

The Office of Child Care Regulation has compiled a list of frequently asked questions and the corresponding answers from our recent series of provider webinars. View COVID-19 Webinar FAQs (Español)


  • Prohibit any person except the following from accessing an operation: operation staff; persons with legal authority to enter, including law enforcement officers, Child Care Licensing staff, and Department of Children and Families protective services staff; professionals providing services to children; children enrolled at the operation; and parents or legal guardians who have children enrolled and present at the operation.
  • Ensure that each child is provided individual meals and snacks.
  • Do not serve family style meals.
  • Require pickup and drop-off in the lobby/entry way of the operation, unless it’s determined that there is a legitimate need for the parent to enter an operation. For example, meet the parent at the pickup area and escort the child to the parent.
  • Before allowing entry into the operation, screen all individuals listed above and deny entry to any person who meets any of the following criteria through verbal survey:
    • Do you have a fever of 100.4 or higher?
    • Have you had any respiratory infection, or have had a cough, shortness of breath, and low-grade fever?
    • In the previous 14 days, have you had any contact with someone with a confirmed diagnosis of COVID-19; is under investigation for COVID-19; or is ill with a respiratory illness?
    • In the previous 14 days, have you traveled on a cruise or internationally to countries with widespread, sustained community transmission?

The Centers for Disease Control and Prevention has posted a Supplemental Guide for Child Care. Written in collaboration with the Offices of Child Care and Head Start for a variety of child care settings, this resource provides guidance specific to child care on issues such as:

  • Social distancing;
  • Child pick up and drop off procedures;
  • Cleaning and disinfecting of toys and bedding;
  • Safely caring for infants and toddlers; and
  • Food preparation and meal service

In addition, the Guidance document provides numerous links to resources that provide even greater detail, including information regarding children’s risks concerning the coronavirus (COVID-19).

Frequently Asked Questions


Q: Are there any training requirement extensions?

Yes, the Secretary signed an Emergency Order that impacts child care training requirements. Please review the announcement sent out to providers.


Q: Even though schools are closed, are child care facilities (home and center based) required to close?

Not at this time but parents should contact their provider to make sure they are operating. Providers should monitor updates from the Florida Department of Health regarding recommendations for operations.


Q: What should I do if I think a child, their family, my staff, or I have been exposed to this virus?

We recommend you visit the Department of Health or Centers for Disease Control websites on COVID-19.


Q: Do I have to provide parents a refund if I close my child care?

Consult the agreement or contract you have with parents. The Office of Child Care does not regulate this area.


Q: What if I want to open a child care program on-site for my employees?

If you are interested in opening a temporary or emergency child care program at this time, please contact the Office of Child Care at 850-488-4900 or via email at HQW.Child.Care.Licensing@myflfamilies.com.

In any situation where child care is provided for free, then licensure is not required.

If temporary or emergency care is provided for a fee, then most likely licensure is required, unless the program meets one of the existing exemptions from licensure in the Florida Statutes or Florida Administrative Code. This will be determined on a case-by-case basis.

©2019 Florida Department of Children & Families