Customer Call Center
7am to 6pm Mon-Fri
8am to noon Sat
1pm to 5pm Sun
Florida Relay 711 or
ACCESS Central Mail Center
P.O. Box 1770
Ocala, FL 34478-1770
- USDA-HHS Non-Discrimination Statement
- ADA, Section 504, and LEP Coordinators
- Program Overview
- General Program Information
- Food Assistance
- Temporary Cash Assistance
- Medicaid for Pregnant Women
- Electronic Benefits Transfer (EBT)
- Benefit Repayment
- Disaster SNAP
- Out of State Inquiries
- Community Partner Network
- Community Partner Search
- ACCESS Publications, Forms, Reports, and More
Welcome to Florida Department of Children and Families Automated Community Connection to Economic Self Sufficiency (ACCESS). The ACCESS Florida system allows customers to connect with their public assistance information 24/7, through the online application and MyACCESS Account. The Economic Self-Sufficiency Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.
The Food Assistance Program helps individuals and families purchase nutritional foods needed to maintain and promote good health. The Temporary Cash Assistance program provides financial assistance to pregnant women in their third trimester and families with dependent children to assist in the payment of rent, utilities and other household expenses. The Medicaid Program provides medical assistance to individuals and families to cover or assist in the cost of services that are medically necessary.
Applying for Assistance
You may apply for assistance from any computer with an internet connection at www.myflorida.com/accessflorida or at one of our community partner sites. You may also complete a paper application that can be mailed, faxed or returned to your local Customer Service Center.
To download the application please visit our forms page.
You Just Submitted Your Application: What's Next?
You Just Submitted Your Renewal or Request for Additional Benefits: What's Next?
24 Hour Online ACCESS to Benefit Information (My ACCESS Account)
Want to check on the status of your application, report a change, request additional benefits or need information about your current benefits? This information and more is available to you 24 hours a day, seven days per week, when you use your online account. In addition to around the clock access to your case, you can also submit requested verification to the department using the document upload feature. Click here to log into your account. If you have not registered for an account, click here to register today
You can also get information about your application or benefits by using our automated response system at 1-866-762-2237 or 850-300-4323. Your ACCESS case number or Social Security Number and date of birth are required to get your case information.
PLEASE NOTE - You may want to allow at least two weeks before calling to check the status of your application.
Community Partner Network
Did you know that there are local agencies in your neighborhood that are a part of our community partner network? Community partners work with the ACCESS program by providing a variety of services to individuals seeking or receiving assistance. Click here to find a community partner near you.