Customer Call Center
7am to 6pm Mon-Fri
8am to noon Sat
1pm to 5pm Sun
Florida Relay 711 or
ACCESS Central Mail Center
P.O. Box 1770
Ocala, FL 34478-1770
- USDA-HHS Non-Discrimination Statement
- ADA, Section 504, and LEP Coordinators
- Program Overview
- General Program Information
- Food Assistance
- Temporary Cash Assistance
- Medicaid for Pregnant Women
- Electronic Benefits Transfer (EBT)
- Benefit Repayment
- Disaster SNAP
- Out of State Inquiries
- Community Partner Network
- Community Partner Search
- ACCESS Publications, Forms, Reports, and More
Electronic Benefits Transfer (EBT)
Words to Know
POS (point-of-sale) Machine
POS machines located in retail and grocery stores allow you to buy food with your food assistance benefits, and food or non-food items with your cash benefits. Some retailers may also allow you to get cash at a POS machine.
ATM (automated teller machine)
An ATM is a cash machine found at banks, stores and other places that allows you to get your cash benefits.
PIN (personal identification number)
A PIN is a four-number secret code that must be used when you use your EBT card to make sure no one else can use your card. ATM and POS machines will not work unless you enter your PIN. It is important to remember your PIN. DO NOT SHARE YOUR PIN WITH ANYONE.
Quest® is the sign you will find on store doors, check-out lanes, ATM and POS machines that lets you know your EBT card can be used at that store or machine.
A transaction is:
Getting cash at an ATM or POS machine
Buying food with food assistance benefits
- Purchasing items with cash benefits (alcoholic beverages cannot be purchased with cash benefits).
- Transaction Fee
A transaction fee may be charged for cash withdrawals. A transaction fee is not allowed for purchases made with food assistance benefits.
Florida provides you with 2 free “cash only” withdrawals per month. After the first 2, there is an 85¢ transaction fee for each additional “cash only” withdrawal.
You will not be charged when you get cash back at the same time you buy something.
Some stores and banks may require you to pay a surcharge each time you use their ATM or POS machine to withdraw cash. If you do not wish to pay the surcharge, you can choose another location that does not surcharge.