Apply for Assistance
Check Status
Report a Change
Find Local Offices and FAX
Customer Call Center
Agents available
7am to 6pm Mon-Fri
8am to noon Sat
1pm to 5pm Sun
1-866-762-2237
or
850-300-4323
Florida Relay 711 or
TTY 1-800-955-8771
FAX: 1-866-886-4342
Mailing Address
ACCESS Central Mail Center
P.O. Box 1770
Ocala, FL 34478-1770
- USDA-HHS Non-Discrimination Statement
- ADA, Section 504, and LEP Coordinators
- Program Overview
- General Program Information
- Food Assistance
- Temporary Cash Assistance
- Medicaid
- Medicaid for Pregnant Women
- Electronic Benefits Transfer (EBT)
- Benefit Repayment
- Disaster SNAP
- Out of State Inquiries
- Community Partner Network
- Community Partner Search
- ACCESS Publications, Forms, Reports, and More
Electronic Benefits Transfer (EBT)
Adjustments to Your EBT Account
Errors on your EBT account do not happen often, but can occur. If you notice an error in your account, call EBT Customer Service at 1-888-356-3281 to report the problem. You have 90 days from the date of the suspected error to report and file a claim on your account.
If a system error causes you to receive funds to which you were not entitled or causes your account to not be charged for a transaction you did, an adjustment may be completed to reclaim the funds or settle the transaction. If you disagree with the action taken, you may request a fair hearing within 90 days of the date of the adjustment.
For information about your hearing rights or to request a fair hearing, please contact your local Department of Children and Families office or call 850-300-4323.
