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Regional Leadership Team
Northeast Regional Managing Director
Mr. Encarnacion joins the department with more than 20 years of child welfare and mental health experience and we are excited to bring him on board in this capacity.
For the last 15 years, Eddie has served in a variety of roles at Family Support Services of North Florida, the community-based care lead agency for circuit 4, most recently as the Director of Quality Management. The commitment and insight Eddie developed in this role will prove to be of great value in the continued success of the northeast region. Prior to joining the CBC, he also worked with Children’s Home Society and mental health centers in the Jacksonville area.
Northwest Regional Managing Director
Walter’s responsibilities include the leadership of a variety of social services programs throughout the 14 county area covering the Florida panhandle. Prior to his recent return to DCF, he held the position of Inspector General at the Florida Department of Management Services. His responsibilities included: the deterrence, detection, and investigation of fraud, waste and abuse in the agency. In his previous employment with DCF Walter coordinated, directed, and implemented all procurement and contract management actions in the public assistance program office, and worked with that Department for over 24 years in a variety of positions related to contracting activities including acting as lead negotiator for multi-million dollar projects and as Staff Director for the Department’s contracting office with $1.6 billion in contract value. Prior to working for the State of Florida, he worked for two years as an investment advisor for a municipal bond company and served his country for four years as an Infantry Officer with the United States Army.
Walter received his Bachelor’s Degree in Business Management and a Master’s Degree in Public Administration from Florida State University. He has also obtained a designation as a Certified Public Manager. He and his wife reside in Tallahassee, Florida.
Central Regional Managing Director
Sharron has served the department for nearly 20 years, beginning her career as an Abuse Registry Counselor at the Florida Abuse Hotline. Since 2012, she has been the Director of Economic Self-Sufficiency for the Central Region. In this role, Sharron deployed with her Central Region ESS team and managed three large Disaster SNAP sites in the panhandle last year following Hurricane Michael. Her sites were well organized, operationally efficient, and client-centered. Most importantly, her management approach has been to constantly learn and improve, which is essential to me as we focus on innovation and meaningful collaboration.
Sharron has bachelor’s degree in criminology and is a Certified Public Manager and Sterling Examiner.
SunCoast Regional Managing Director
Frank joins us with over two decades of experience in child welfare and social services, starting his career as a Child Protective Investigator with the department in 2001.
Frank’s leadership within DCF allowed him the opportunity to join Florida’s Guardian ad Litem Program in 2007 as Circuit Director of the 20th Judicial Circuit. From there, he grew to become the organization’s Regional Director of South-Central Florida, and then moved into his most recent role as the Statewide Director of Operations.
Originally from Nicaragua, Frank moved to Milan, Italy at the age of 12, where he finished middle school before moving again to Miami, Florida. As a graduate of Florida State University, he received his bachelor’s degree in Psychology, as well as a Certificate in Public Management from the Florida Center for Public Management. Frank also had the honor of being selected as a member of the Annie E. Casey Foundation Children and Family Fellowship in 2016.
Southeast Regional Managing Director
Dennis Miles joined the department in 2003 as a child protective investigator and worked his way up as a supervisor, program administrator and director of support services before being named the Director of Family and Community Services. In 2012, Dennis was appointed as Regional Managing Director for the Southeast Region, heading up operations in Palm Beach and Broward counties. Dennis was honorably discharged after a 13-year career in the U.S. Marine Corps, leaving with the rank of Captain-select. At the time, he was Company Commander in the 3rd Assault Amphibious Battalion. Before coming to the Department, he also worked at the Palm Beach County Tax Collector’s office and in the financial services industry. A proud Gator, Miles earned a bachelor’s degree in Political Science from the University of Florida in 1985 while on active duty.
Southern Regional Managing Director
Raeann started her career with the department as a Child Protective Investigator with the department in 2005. Her role as a CPI quickly turned into a promotion to Investigations Supervisor, where she served Orange and Osceola counties before moving to her next role as the Out of Home Care Director with Kids Central, Inc. In 2015, Raeann joined the community-based care lead agency in Orlando, Embrace Families Solutions, as the Vice President.
As a graduate of the University of Central Florida, Raeann received her bachelor’s degree in criminal justice and continued her education at the University of Phoenix, where she received a Master of Science degree in Administration of Justice. Raeann is also a graduate of DCF’s Central Region’s Leadership Academy.