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DCF COVID-19 Information

Economic Self-Sufficiency (ACCESS)

Online Purchasing Pilot FAQs

  1. Which retailers will be accepting SNAP payments online? How will I know when more retailers join the online purchasing pilot?

    STARTING ON APRIL 16: Tallahassee-based SNAP customers may use their EBT cards for the online purchase of groceries at all five Tallahassee Walmart locations. Tampa-based SNAP customers may use their EBT cards for the online purchase of groceries at Amazon.

    STARTING ON APRIL 21: Both Walmart and Amazon will offer online purchasing statewide.

    More retailers may join the online purchasing pilot as it progresses. Updates and other important information will be shared with all SNAP benefit recipients as soon as it is available.

  2. How will I know if these retailers can deliver to my home? Can SNAP be used to pay for delivery?
    To determine if grocery delivery is available for your location, please visit the retailers’ websites. The available delivery zip codes indicate where retailers are able to provide their full line of groceries, including perishable items.

    Please note, the use of EBT cards for the purchase of groceries is restricted for approved grocery items only and cannot be used for delivery fees.

  3. Is using my EBT card online secure?
    The use of your EBT card online will still require your unique personal identification number (PIN). All retailers participating in the online purchasing pilot are using compliant methods of encrypted-PIN entry to ensure secure transactions.

  4. How do I order groceries using the online program?
    For assistance with placing an order online using an EBT card at Walmart, please click here.

    For assistance with placing an order online using an EBT card at Amazon, please click here.

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