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DCF COVID-19 Information

Economic Self-Sufficiency (ACCESS)

  • To safeguard the public and employees from the spread of COVID-19, all ACCESS storefronts and lobbies are currently closed to public access. With more than 90 percent of customers filing for benefits online or by phone, closing  storefronts to protect our employees and the public is the best mitigation strategy to prevent the spread of COVID-19. The quickest way to make changes or check the status of your benefits, and avoid any wait time, is to use the ACCESS Self-Service Portal, which is available 24 hours a day, seven days a week. Please note, DCF’s Statewide Customer Call Center is available for customer questions and application assistance at 866-762-2237 or 850-300-4323 (TTY 1-800-955-8771). Agents are available for extended hours, Monday through Friday, 7 a.m. to 6 p.m.; Saturday, 8 a.m. to noon; and Sunday, 1 p.m. to 5 p.m.
  • To apply for food assistance (SNAP), cash assistance (TANF) or Medicaid, individuals should go to https://www.myflorida.com/accessflorida/.
  • Clients logging in to the ACCESS Self-Service Portal should go to https://www.myflorida.com/accessflorida/.
  • Customers are required to complete an interview to receive benefits. Customers should call 1-866-762-2237 or 850-300-4323 (TTY 1-800-955-8771) to complete an interview telephonically.
  • Customers can order an EBT card, get information about EBT transactions, or report an EBT card as lost or stolen at https://www.myflorida.com/accessflorida/ or by calling 1-888-356-3281.
  • If you have trouble understanding English or need help communicating with the Department of Children and Families, Economic Self-Sufficiency Program, please call 1-866-762-2237 or 850-300-4323.
  • If you are an individual with a disability and need help with the application process or other ACCESS services, please find the region point of contact listed at the following website: https://www.myflfamilies.com/service-programs/individual-with-disability/auxiliary-aids-plan.shtml.
  • Online Purchasing Pilot
    On April 14, the Florida Department of Children and Families announced Florida will pilot a program for Supplemental Nutrition Assistance Program (SNAP) recipients to purchase groceries online with the use of an EBT card. SNAP participants are automatically eligible to participate in this program and do not need to apply.

    In coordination with federal, state, and local partners will ensure Floridians can access nutritious food while also practicing social distancing and self-quarantining to reduce the spread of COVID-19. The pilot program will begin with an initial launch on April 16, expanding statewide on April 21.

    STARTING ON APRIL 16: Tallahassee-based SNAP customers may use their EBT cards for the online purchase of groceries at all five Tallahassee Walmart locations. Tampa-based SNAP customers may use their EBT cards for the online purchase of groceries at Amazon.

    STARTING ON APRIL 21: Both Walmart and Amazon will offer online purchasing statewide.

    Additionally, DCF will continue to coordinate with the USDA and the Florida Retail Federation to expand the network of retailers participating in the pilot program.

    Walmart already accepts SNAP benefits at all brick and mortar locations in the United States. Now, customers will be able to use their EBT cards and opt for curbside pick-up. Utilization of food assistance benefits remains limited to the purchasing of eligible grocery items and cannot be used to pay for delivery services.

    More information can be found here: https://www.myflfamilies.com/covid19/accessPurchasingFAQs.shtml

  • Maximum Monthly Allotment
    As directed by Governor Ron DeSantis on March 27, 2020, the Department of Children and Families worked with our federal partners to temporarily increase all Supplemental Nutritional Assistance Program (SNAP) recipients’ benefit amounts to the maximum monthly allotment based on household size for the months of March, April, and May.

    All clients can expect additional benefits to be included as a part of their regularly scheduled benefit allotment. Additionally, any new households approved for food assistance will receive additional benefits within a week of being approved for benefits. Please note, customers who are already receiving the maximum allotment will not receive an increase. A chart illustrating maximum benefit for household size is provided below for your reference.

    People in Household Maximum Benefit Amount
    1 $194
    2 $355
    3 $509
    4 $646
    5 $768
    6 $921
    7 $1,018
    8 $1,164
    For Each Additional Person +$146

    Please contact DCF’s Customer Call Center at 1-866-762-2237 or 850-300-4323 or visit www.myflfamilies.com/covid19/access.shtml for more information.

  • Recertification Extension
    To ensure Floridians can safely access SNAP, TANF, and Medicaid benefits, DCF has implemented a six-month recertification extension for individuals and families scheduled to recertify in April, May or June.

    Extending the recertification period, allows the state to ensure the continuity of, and safe access to, SNAP, TANF, and Medicaid benefits during the current public health crisis and periods of social distancing. For more information regarding Florida’s benefit programs during this time, please visit https://www.myflorida.com/accessflorida/ or contact the customer call center at 1-866-762-2237 or 850-300-4323.

    To check the status of your recertification, log into your MyACCESS account here: https://www.myflorida.com/accessflorida/.

  • Work Requirements Waiver
    At the request of Governor DeSantis, and in accordance with the federal Families First Coronavirus Act, the Department of Children and Families (DCF) has waived work requirements for individuals participating in the Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) program through May.

    DCF and the Department of Economic Opportunity have partnered to apply good cause statewide for TANF and SNAP recipients normally subject to participate in mandatory work requirements as a condition to receive program benefits effective immediately. The temporary suspension of mandatory work requirements will alleviate any undue burden during this public health emergency on individuals normally required to participate in these programs with no disruptions to the receipt of cash and/or food assistance benefits.

    To check the status of your benefits, report changes, receive information faster by opting-in to receive electronic notifications, and upload documents 24 hours a day, 7 days a week, log into your MyACCESS account here: https://www.myflorida.com/accessflorida/.

  • Maintain Medicaid Eligibility
    We will maintain Medicaid eligibility for current recipients through the end of the state of emergency. This means no Medicaid recipient will lose Medicaid eligibility during the state of emergency. We are working on notifying recipients who may have received a termination notice in the month of March that their benefits will continue.

  • Extend Time to Complete Medicaid Application
    During this state of emergency, individuals applying for Medicaid may be unable to submit all the documentation required to process their application. Beginning with applications received in February 2020, we are extending the timeframe for individuals to submit any necessary paperwork to 120 days from the date the application was received. If the Medicaid application is approved, the individual’s Medicaid eligibility effective date will still be the first day of the month that the initial application was received.

  • Pandemic-EBT or P-EBT
    P-EBT is a supplemental benefit for households with children who have temporarily lost access to free or reduced-price school meals due to pandemic-related school closures.

    DCF, which determines eligibility for the food assistance benefit program, and the Florida Department of Agriculture and Consumer Services, FDACS, the agency overseeing the National School Lunch Program in Florida, have been working together to develop and implement a P-EBT program to issue benefits quickly and seamlessly to eligible Florida families.

    Under the direction of Governor DeSantis, a joint plan was submitted on May 6, 2020 to the United States Department of Agriculture (USDA) and we are awaiting approval.

    What do I need to do receive P-EBT?
    DCF is working with FDACS to automatically provide P-EBT benefits to the majority of eligible children and their families. Communication on the program and timeline of when benefits will be issued are forthcoming. At this time, no further action is required.

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©2019 Florida Department of Children & Families