DCF, USDA To Administer Telephone Interviews For Special Needs Applicants Unable To Previously Interview For DSNAP

For Immediate Release: November 27, 2017

DCF, USDA To Administer Telephone Interviews For Special Needs Applicants Unable To Previously Interview For DSNAP
~Additional details and instructions provided~

Tallahassee, Fla. - The Florida Department of Children and Families (DCF) applied for and received approval for a waiver from the USDA to administer telephone interviews for individuals with disabilities and the elderly who preregistered online by November 9 for the federal Disaster Supplemental Nutrition Assistance Program (DSNAP).

Individuals who are head of household age 60 or older or with a disability and preregistered online but were physically unable to visit a DSNAP Food for Florida site personally or send an authorized representative may participate in an interview for federal DSNAP benefits over the phone on Saturday, December 2, and Sunday, December 3. If individuals are determined eligible, Electronic Benefits Transfer (EBT) cards will be sent to their mailing address.

Phone interviews will take place between 8:00 a.m. and 4:00 p.m. EST, on December 2 and 3, toll free at 855-278-7136. Qualifying individuals who provided cellular phone numbers with their preregistration may also receive direct communication from DCF.

Requirements to participate in a DSNAP phone interview on December 2 and 3:

  • Must have preregistered online by November 9, and
  • Must be head of household 60 years of age or older or disabled, and
  • Must have valid identification. Identity will be verified during the interview.

Individuals who meet the above criteria with last names beginning with A-L should call 855-278-7136 on Saturday, December 2. Individuals who meet the above criteria with last names beginning with M-Z should call 855-278-7136 on Sunday, December 3. Callers should have their Florida driver license or identification and social security number ready. Callers will be asked questions to verify identity.

During the DSNAP benefit period from September 27 through November 9, DCF administered the federal program in Florida for 45 consecutive days, serving more than a million families and distributing nearly $900 million in DSNAP benefits. DCF processed more than 1.1 million DSNAP applications, and DSNAP benefits were issued to 3.1 million individuals. Together with disaster food assistance provided through the regular SNAP program’s replacements and supplements, DCF provided more than $1.5 billion in benefits that families can use as they continue to recover.

Individuals must meet the above requirements to participate in a DSNAP phone interview. Those who do not meet the above criteria as specified in Florida’s federally-approved DSNAP waiver for phone interviews may choose to apply for regular SNAP food assistance and other public benefits via www.myflorida.com/accessflorida/.

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