File a Complaint or Make a Report

complaint for with a penThe OIG receives many types of complaints.  How we handle each one depends on the information contained within the complaint.  Many complaints can be resolved promptly, while others are more serious in nature and require full investigation.

Complaints and reports may be sent to the OIG via mail, fax, e-mail, or submission of a web complaint.  Complaints are received by the Investigations Section Intake Unit, which ensures that the OIG has all of the information needed to review each complaint.  Each complaint and report is reviewed by the Intake Manager, in consultation with the Chief of Investigations, to determine the most appropriate method to handle the issues raised.  Here are some examples of how complaints and reports may be handled:

  • Sent to the program area giving rise to those issues for review and handling;
  • Sent to the program area for review and response to the OIG; or
  • Opened for investigation or management review.

When a complaint or report is opened as an investigation or management review, it is assigned to one of our field office investigators.  The investigator will contact the complainant when they begin to work on the investigation to obtain any information that the OIG may not already have, such as potential witnesses.  The investigator conducts the investigation by obtaining and reviewing all pertinent documentation and interviewing witnesses, and will interview the subject of the investigation at the conclusion of all other investigative work.  The investigator will then write the Investigative Report, which is reviewed and approved by the Inspector General.

Some investigations are closed right away, but others may take longer.  The law [§ 20.055(7)(e), F.S.] requires that certain individuals be provided the opportunity to review and comment on the report before it is complete.  In addition, if the OIG has determined that a crime may have been committed, we are required to coordinate with the appropriate law enforcement agency [§ 20.055(7)(c), F.S.] and do not complete our investigation until law enforcement has completed theirs. 

Upon completion of all required steps in the investigation, the investigation is closed and the Investigative Report will become public record and published on the OIG website.  However, until an investigation is complete, all investigative information is confidential and cannot be provided to complainants, witnesses, subjects, or most other interested individuals.

Other avenues of reporting complaints include:

  • Anonymously report waste through the Get Lean Hotline: 1-800-438-5326
  • Whistle-blower Hotline: 1-800-543-5353
  • EEO, Sexual Harassment and Retaliation complaints are handled by your local EEO Office, the Office of Civil Rights, or the Florida Commission on Human Relations (FCHR).